Privacy policy

Privacy Policy

Last Updated: October 10, 2025

At Solawave Mask LLC (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or use solawevemask.com (the “Website”) and related services.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Company Information

Solawave Mask LLC
350 Fifth Avenue
New York, NY 10118
United States

Email: contact@solawevemask.com
Phone: (+1) 302 410 7748
Website: solawevemask.com

2. Information We Collect

We may collect different types of information depending on how you interact with our Website.

Personal Information

This may include:

full name;
billing and shipping address;
email address;
phone number;
payment information;
account login details;
purchase history.

Automatically Collected Information

When you browse our Website, certain information may automatically be collected, including:

IP address;
browser type;
device information;
operating system;
pages visited;
referral links;
cookies and tracking technologies.

3. How We Use Your Information

We use your information to:

process and fulfill orders;
provide customer support;
manage your account;
improve our Website and services;
send transactional notifications;
send promotional communications (when permitted);
prevent fraud and unauthorized activities;
comply with legal obligations.

4. SMS Communications

If you provide your mobile number and opt in to SMS communications, you may receive:

promotional offers;
product updates;
order confirmations;
shipping notifications;
customer support messages.

Message frequency may vary.

You may opt out at any time by replying STOP to any SMS message.

Standard messaging and data rates may apply depending on your mobile carrier.

5. Payment Information

Payments are securely processed through third-party payment providers.

We do not store complete credit card or payment details on our servers.

Payment providers may process your information according to their own privacy policies and security practices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

improve Website functionality;
remember user preferences;
analyze traffic and performance;
personalize content and advertising.

Users may disable cookies through their browser settings, although certain Website features may not function properly.

7. Sharing of Information

We may share your information with trusted third parties when necessary, including:

payment processors;
shipping providers;
customer support services;
analytics providers;
marketing partners;
legal or regulatory authorities when required by law.

We do not sell users’ personal information to third parties.

8. Data Retention

We retain personal information only for as long as necessary to:

provide services;
comply with legal obligations;
resolve disputes;
enforce agreements.

When information is no longer required, it may be securely deleted or anonymized.

9. Data Security

We implement reasonable technical and organizational security measures designed to protect personal information from:

unauthorized access;
misuse;
disclosure;
alteration;
destruction.

However, no online platform or transmission method can guarantee absolute security.

10. User Rights

Depending on applicable laws and your location, you may have the right to:

access your personal information;
correct inaccurate information;
request deletion of your data;
object to certain processing activities;
withdraw consent for marketing communications;
request a copy of your data.

Requests may be submitted using the contact details provided below.

11. International Users

Our services are operated from the United States.

If you access the Website from another country, your information may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ from those in your country.

12. Children’s Privacy

Our Website and services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, we may delete it promptly.

13. Third-Party Services

The Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices or content of external services.

Users should review the privacy policies of any third-party platforms they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or business changes.

Updated versions become effective immediately upon publication on the Website.

Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us: