Shipping Policy

Last Updated: October 10, 2025

At Solawave Mask LLC, we aim to provide a smooth and reliable shipping experience for all customers shopping on solawevemask.com.

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Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays may require additional processing time.

Once your order has been shipped, you will receive a confirmation email with tracking information.

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Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

Average delivery estimates:

• United States: 5–10 business days
• International Orders: 7–15 business days

Please note that delays caused by customs, weather conditions, or carriers are outside our control.

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Shipping Costs

Shipping fees are calculated at checkout based on the destination and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses.

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Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you with the carrier investigation process.

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Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the package and product.

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International Orders

International customers may be responsible for customs duties, taxes, or import fees required by their country.

These charges are not included in the product or shipping price.

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Contact Us

Solawave Mask LLC
350 Fifth Avenue
New York, NY 10118
United States

Email: contact@solawevemask.com
Phone: (+1) 302 410 7748
Website: solawevemask.com