Terms of service
Terms and Conditions of Use and Sale
Last updated: October 10, 2025
These Terms and Conditions govern:
- access to and use of this website;
- as well as any contractual relationship related to the services or products offered by the website owner.
By accessing or using this website, users agree to comply with these Terms. Users are encouraged to read them carefully before using the site.
Nothing in these Terms creates any employment, partnership, agency, or joint venture relationship between the parties.
Publisher Information
Solawave Mask LLC
350 Fifth Avenue
New York, NY 10118
United States
Phone: (+1) 302 410 7748
Email: contact@solawevemask.com
Website: solawevemask.com
The term “Website” refers to this website, its subdomains, and any related services operated by the Owner.
1. Access to the Website
The Website may be accessed by both individual consumers and business users unless otherwise specified.
Certain features may require users to create an account.
2. User Account Registration
To access some services, users may be required to create an account and provide accurate, complete, and up-to-date information.
Users are responsible for maintaining the confidentiality of their login credentials and for all activities occurring under their account.
If a user suspects unauthorized access, data theft, or fraudulent activity, they must contact the Owner immediately.
3. Account Suspension or Termination
The Owner reserves the right to suspend or permanently remove any user account in cases involving:
- violation of these Terms;
- fraudulent or abusive activities;
- harmful conduct affecting the Website, other users, or the business.
No compensation or reimbursement shall be owed in such situations.
4. SMS Communications
By providing a mobile phone number and opting into SMS communications, users consent to receive messages related to:
- promotional offers;
- product updates;
- order confirmations;
- shipping notifications;
- customer support communications.
Message frequency may vary.
Opt-Out
Users may unsubscribe from SMS messages at any time by replying STOP to any received message.
For assistance, contact:
contact@solawevemask.com
Standard carrier messaging and data rates may apply.
5. Intellectual Property
All content available on the Website, including but not limited to text, graphics, logos, videos, images, trademarks, and software, is protected by intellectual property laws.
Any unauthorized reproduction, modification, distribution, or commercial use is strictly prohibited without prior written permission.
6. User-Generated Content
Users may be allowed to upload or submit content through the Website.
By submitting content, users confirm that they:
- own the necessary rights;
- do not infringe third-party rights;
- comply with applicable laws and regulations.
The Owner reserves the right to remove any content deemed unlawful, offensive, misleading, or inconsistent with these Terms.
7. Products and Orders
Some products or services available on the Website require payment.
Prices, descriptions, and availability may change at any time without notice.
Submitting an order constitutes acceptance of these Terms and an obligation to pay the displayed amount.
8. Payments
Payments are processed securely through third-party payment providers.
The Website does not store complete payment card details.
If a payment is refused or fails, the Owner may cancel the related order.
9. Shipping and Delivery
Products are delivered to the address provided during checkout.
Estimated delivery times are provided for convenience only and may vary depending on destination or shipping carrier.
If a package arrives damaged or if delivery issues occur, users should contact customer support as soon as possible.
10. Subscription Services
Some services may operate on a recurring subscription basis with automatic renewal.
Users may cancel their subscription according to the instructions provided on the Website or by contacting customer support.
Any subscription period already paid for will remain active until expiration.
11. Right of Withdrawal
Consumers residing in the European Union may have the legal right to withdraw from a purchase within 14 days of receiving the product.
To exercise this right, users must send a clear withdrawal request using the contact details provided in these Terms.
Returned products must be sent back in their original condition.
12. Satisfaction Guarantee
The Owner may offer a satisfaction guarantee or refund policy for selected products as described on the Website.
Returned products must be:
- clean;
- undamaged;
- returned in their original packaging.
Return shipping costs may remain the responsibility of the customer.
13. Limitation of Liability
The Website and services are provided on an “as is” and “as available” basis.
The Owner does not guarantee:
- uninterrupted access to the Website;
- the absence of technical errors;
- uninterrupted or secure operation.
To the maximum extent permitted by law, the Owner shall not be liable for indirect damages, financial losses, loss of data, or business interruptions resulting from the use of the Website.
14. Prohibited Uses
Users may not use the Website to:
- violate laws or regulations;
- distribute harmful or illegal content;
- infringe the rights of others;
- attempt unauthorized access to systems or data.
The Owner may take any necessary action in response to misuse of the Website.
15. External Links
The Website may contain links to third-party services or websites.
The Owner has no control over external platforms and accepts no responsibility for their content, policies, or availability.
16. Privacy
Personal information is processed according to the Privacy Policy available on the Website.
17. Changes to These Terms
The Owner reserves the right to update or modify these Terms at any time.
Updated versions become effective immediately upon publication on the Website.
Continued use of the Website after modifications constitutes acceptance of the revised Terms.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State in which the Owner operates, without regard to conflict of law principles.
19. Contact Information
For questions regarding these Terms and Conditions:
Solawave Mask LLC
Email: contact@solawevemask.com
Phone: (+1) 302 410 7748
Website: solawevemask.com